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0121 647 7151

Advance booking recommended

Terms & Conditions for Public Bookings January 2008.
Booking

A credit card or other payment is required at the time of reservation to 'Secure or Hold' the booking. A 10 per person non refundable deposit will be taken from the credit card and deducted from your bill at the end of your meal. Payments by other methods require full payment for the cruise meal(s). The booking is not secured until the cash is received or the cheque has cleared funds i.e. 20 working days. We will endeavour to hold the booking while this is being processed

Cancellation

If you cancel by default, which is failure to arrive or cancel within a 48 hour period prior to Restaurant Boat departure, the full price of the meal(s) booked would then be debited to your credit card. If the booking is cancelled prior to the 48 hour period before the Restaurant Boat departure there is a ten pound (10) per person administration fee, which is the forfeiture of the deposit. If the full amount has been paid especially by cash or cheque a refund of the amount less the equivalent deposit will be made. In certain mitigating circumstances Away2dine Ltd can offer to rebook at an alternative date.

Away2dine Ltd. will endeavor to operate as arranged but no warranty is implied or given. If it is unsafe to cruise or the trip is curtailed for any reason stated by the Boat Master, Away2dine Ltd reserves the right to remain stationary. If the cruise is cancelled by Away2dine Ltd all monies will be refunded and there will no further claims against Away2dine Ltd. We regret having to apply these conditions but, under the circumstances where we have one sitting per departure there is no opportunity to resell the table once the restaurant boat has departed, it is essential to protect our business.

Departure

If by the time of departure a booked customer has not arrived or made contact Away2dine Ltd reserves the right to depart as scheduled. It is essential that a mobile phone number, which will be switched on 2 hours prior to departure, is given at the time of booking where possible.

Passengers

The person responsible for the booking or their nominee must be on board throughout the cruise and will held fully responsible for the behaviour of their party. They will be held responsible for any damage whatsoever caused by the booked party to the boat, its fittings or a third party.

Health & Safety

In order to comply with Health & Safety Regulations, Alcohol Licensing Regulations and Marine & Coastguard Agency Rules all instructions given by the Crew, Front of House Staff and the Boat Master or his nominated crew member must be followed at all times.
In such cases of failure to do so the Boat Master may terminate the cruise in the interest of safety of the passengers as a whole. In such cases Away2dine Ltd will not responsible for any distress caused by this action or accept any claims for compensation. The instructions given by the Boat Master throughout the time that the customers are aboard are final.

Property

Away2dine Ltd will exercise due diligence and take all reasonable precautions and safety measures but cannot be held responsible for any loss or injury to any persons or property during any part of the cruise unless it is the direct result of negligence by Away2dine Ltd.
Owing to the nature of the restaurant seating arrangements are governed by the Marine & Coastguard Agency. It is not possible to exceed 2 x tables of 4 or comprise those tables by the Emergency Exits. These cannot be added to or moved.

 
 

For further information please ring 0121 647 7151 or email enquiries@away2dine.co.uk